Privacy Policy

Last Updated 22/10/2024

Contents

School Finder Bangkok (“We” or “Provider”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and process your personal data when you use our services, including browsing our website or using our contact forms, reviews, and inquiries. By using our website and services, you agree to the terms outlined here.

If you have any questions or wish to exercise your rights related to your personal data, please contact us at schoolfinder@phoenixmedia.co.th

1. What Personal Data Do We Collect and Process?

1.1 Definition of Personal Data

Personal data refers to any information that can identify you as an individual, such as your name, email address, phone number, or information related to your children’s education preferences.

1.2 Purpose of Collecting Personal Data

We collect personal data for the following purposes:

  • Service Delivery: To provide the services you request, including helping you find schools, communicate with schools, or submit reviews.
  • Contact Form Submissions: To respond to inquiries or requests made via email or our website’s contact form.
  • Legal Obligations: To comply with relevant legal and regulatory requirements, such as maintaining financial records for tax purposes.
  • Legitimate Business Interests: To improve our services, handle disputes, or protect our legal rights.

2. How Do We Use Your Data?

2.1 Contractual Obligations

We process your personal data to perform the contract when you use our service. This includes collecting:

  • Your contact information (e.g., name, email, phone number) and preferences related to school searches.
  • Your communication with us, such as inquiries, password recovery, or feedback.
  • Data related to the reviews or messages you send to schools, including your status (e.g., parent, student, teacher).

2.2 Responding to Inquiries

When you contact us for information, we may collect personal data to respond effectively to your questions or concerns.

2.3 Legal Compliance

We may process your personal data when required by law, such as for tax or accounting purposes.

2.4 Legitimate Interests

We process personal data based on our legitimate interests to:

  • Communicate with users and handle inquiries.
  • Analyze and improve our services, including through cookies (see below).
  • Defend against legal claims and disputes.

3. Data Sharing and Third-Party Processors

We do not share your personal data with third parties except when necessary for delivering our services or complying with legal requirements. We may use third-party service providers (processors) to assist us, such as hosting services, email platforms, or data analytics tools. These processors may be located in different countries, and any international transfer of data will be in line with applicable privacy laws.

4. Cookies and Analytical Tools

While using our website, we collect analytical data through cookies to enhance your experience. Cookies help us understand how you use the website and allow us to improve its content and functionality.

You can adjust your browser settings to reject cookies, but this may affect the functionality of our site.

5. Data Retention

5.1 Contractual Data

We retain your personal data for as long as is necessary to fulfill our contractual obligations. Even after the contract ends, we may retain your data if needed for legal reasons (e.g., tax records or defense in legal disputes).

5.2 Legal Requirements

Data required by law for tax, accounting, or archival purposes will be stored for the duration required by applicable laws, typically for five to ten years.

5.3 Commercial Communications

If you have subscribed to receive marketing or promotional messages, we will retain your contact information until you opt out. You can unsubscribe at any time using the link provided in each email or by contacting us.

6. Your Rights Regarding Your Personal Data

You have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccuracies in your data.
  • Request the deletion of your data (right to be forgotten).
  • Restrict or object to the processing of your data.
  • Withdraw consent for processing where applicable (e.g., marketing emails).
  • Data portability: Request a copy of your personal data in a machine-readable format.

To exercise any of these rights, contact us at: schoolfinder@phoenixmedia.co.th

7. How Do We Protect Your Personal Data?

We take appropriate measures to ensure the security of your data, including encryption (SSL) for communications and secure storage in data centers with state-of-the-art security. Only authorized employees or contractors have access to your data on a need-to-know basis.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. If we make significant updates, we will notify you through our website or via email. We recommend reviewing this policy periodically.

For any questions, concerns, or to exercise your data rights, please reach out to us at: schoolfinder@phoenixmedia.co.th